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Posts: 1
Registered: ‎23-06-2020


I recently joined Plusnet and my order has been placed. On my email it says once it’s active and complete on the 2nd we will email you and let you know. And then says my engineer visit is on the 22nd of July. I was wondering if that means I will have broadband on the 2nd?
Plusnet Help Team
Plusnet Help Team
Posts: 18,035
Thanks: 5,771
Fixes: 964
Registered: ‎21-04-2017

Re: Broadband

Thanks for getting in touch @calummac1 

Normally yes the broadband service should be activated on the day of an engineer visit to install a phone line. I'm sorry to see that we didn't place a simultaneous (dual) order so that happens, and it looks like you've cancelled as a result.

All the best with your new provider and let us know if you've got any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Posts: 24,630
Thanks: 4,442
Fixes: 1,131
Registered: ‎11-01-2008

Re: Broadband

Moderators Note

This topic has been moved from ADSL Broadband to My Orders

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