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Broadband

calummac1
Newbie
Posts: 1
Registered: ‎23-06-2020

Broadband

‎23-06-2020 9:24 PM

I recently joined Plusnet and my order has been placed. On my email it says once it’s active and complete on the 2nd we will email you and let you know. And then says my engineer visit is on the 22nd of July. I was wondering if that means I will have broadband on the 2nd?
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Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Broadband

‎25-06-2020 3:28 PM

Thanks for getting in touch @calummac1 

Normally yes the broadband service should be activated on the day of an engineer visit to install a phone line. I'm sorry to see that we didn't place a simultaneous (dual) order so that happens, and it looks like you've cancelled as a result.

All the best with your new provider and let us know if you've got any further queries.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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dvorak
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Re: Broadband

‎25-06-2020 6:42 PM


Moderators Note


This topic has been moved from ADSL Broadband to My Orders

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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