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Broadband order has been delayed.

SasT
Newbie
Posts: 2
Thanks: 1
Registered: ‎11-10-2022

Broadband order has been delayed.

Hi, 

I recently received an order that my newly purchased broadband package has been delayed. Calling Plusnet has not worked since no one is picking up.

Could you please look into this issue for me?

Thank you

4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 11,841
Thanks: 5,273
Fixes: 421
Registered: ‎30-06-2016

Re: Broadband order has been delayed.

Moderators Note

This topic has been moved from Broadband to My Order

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Broadband order has been delayed.

Hi there!

Thanks for signing up and I'm sorry to see you're having issues getting an update.

I can see your full fibre order is what's known as KCI2 Assure, which means our suppliers will need to carry out some external work first before an engineer can install the service at your property. 

I've been in touch with our suppliers helpdesk, and the agent's advised the order's with their "Service Delivery" engineers to figure out what work's needed and carry out the external work.

At this stage the appointment which is arranged for the 4th November is just provisional and might not go ahead, depending on if the external work is done in time by then. 

I've been given a review date of the 21st October and we'll update you as soon as we know more. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
SasT
Newbie
Posts: 2
Thanks: 1
Registered: ‎11-10-2022

Re: Broadband order has been delayed.

Hi Gandalf,

Thanks for the info. Please keep me updated on what the engineers are saying. 

Thank you

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Broadband order has been delayed.

Absolutely when we know more we'll let you know Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet