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Awaiting Router Delivery. How do I configure BT Hub?

claudian62
Hooked
Posts: 5
Registered: ‎15-10-2022

Awaiting Router Delivery. How do I configure BT Hub?

Hi all
My router hasn’t arrived before the activation date.
I’ve still got my old bt hub which I have reset and tried plugging in but no joy. I can’t get on the Internet to change any settings on the bt hub to make it work.
Any ideas anyone please.

3 REPLIES 3
jab1
Legend
Posts: 16,625
Thanks: 5,235
Fixes: 245
Registered: ‎24-02-2012

Re: My router hasn't arrived

@claudian62 What steps have you taken to reset the BT Hub? This guide by a very knowledgable forum member may help: https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...

Welcome to the forum, BTW.

John
Baldrick1
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Registered: ‎30-06-2016

Re: Awaiting Router Delivery. How do I configure BT Hub?

@claudian62 

When you follow the guide provided by @jab1 note that you MUST remove the DSL lead whilst changing the log in credentials to your Plusnet ones.

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claudian62
Hooked
Posts: 5
Registered: ‎15-10-2022

Re: Awaiting Router Delivery. How do I configure BT Hub?

Thanks Baldrick1, yes that’s what I think I had done wrong.