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Broadband activation

ljsevenn96
Newbie
Posts: 5
Registered: ‎21-03-2023

Broadband activation

My broadband was meant to go live at midnight last, my talktalk was disconnected yesterday morning. I run a business from my home and need to be able to speak with them but am unable as I have no wifi. Is there anything I can do?
10 REPLIES 10
dvorak
Moderator
Moderator
Posts: 29,599
Thanks: 6,660
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Registered: ‎11-01-2008

Re: Broadband activation


Moderators Note


This topic has been moved from Broadband to My Orders

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
jab1
Legend
Posts: 17,428
Thanks: 5,669
Fixes: 260
Registered: ‎24-02-2012

Re: Broadband activation

@ljsevenn96 Welcome to the forums. Assuming you have a Hub2, what colour is the light?

John
ljsevenn96
Newbie
Posts: 5
Registered: ‎21-03-2023

Re: Broadband activation

The light is orange
jab1
Legend
Posts: 17,428
Thanks: 5,669
Fixes: 260
Registered: ‎24-02-2012

Re: Broadband activation

Have you tried rebooting the Hub? Hold a paper clip or similar in the reset hole for ~30 seconds or until the light goes green, release and wait five minutes or so for the Hub to reset.

John
ljsevenn96
Newbie
Posts: 5
Registered: ‎21-03-2023

Re: Broadband activation

I've tried this within the last hour and still nothing
jab1
Legend
Posts: 17,428
Thanks: 5,669
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Registered: ‎24-02-2012

Re: Broadband activation

OK. You are obviously connected, but I wonder if the 'username/password is correct? What is showing on your screen if you navigate to this page on your Hub?

3.Hub2 broadband.png

John
ljsevenn96
Newbie
Posts: 5
Registered: ‎21-03-2023

Re: Broadband activation

I've spoken to customer service and the lady said that it is stuck with openreach
jab1
Legend
Posts: 17,428
Thanks: 5,669
Fixes: 260
Registered: ‎24-02-2012

Re: Broadband activation

OK. Sorry for the late reply. I find that strange as you have a solid? orange light - not flashing? - which would indicate the connection from the OR network to your Hub  is complete.

John
ljsevenn96
Newbie
Posts: 5
Registered: ‎21-03-2023

Re: Broadband activation

Yes it's a solid orange light, it is strange
Townman
Superuser
Superuser
Posts: 23,251
Thanks: 9,758
Fixes: 162
Registered: ‎22-08-2007

Re: Broadband activation

Check you router lights

Your router lights can tell you a great deal about what is happening when things are not as they should be. The colour of the lights and their state will tell you all you need to know ... if only you could find the help sheet which came with the router. That information can also be found in the depths of the on-line help & support guides. The following links make the material easier to find.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.