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Still waiting on ticket response and refund

Posts: 5
Registered: ‎16-12-2012

Still waiting on ticket response and refund

I hope someone from Plusnet can pick up on this as I'm having a real issue cancelling my service.

I switched provider back in 2021 but my Plusnet account wasn't closed and I was still charged, I had to send a letter in the end which got me an email response saying they would refund the payments.

That was over a month ago now and the ticket on the website hasn't been updated since 1st March.

No response or no refund and I can't update the ticket.

Any Plusnet staff that see this can you get in touch so it can be resolved.

Posts: 23,203
Thanks: 9,719
Fixes: 162
Registered: ‎22-08-2007

Re: Still waiting on ticket response and refund

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

  • 0800 013 2632 or 0800 079 1133(from within the UK)
  • +44 330 123 9197 (from abroad)
  • Available...
    • 8am - 8pm Monday to Friday
    • 9am - 7pm Saturday
    • 9am - 6pm Sunday


Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.