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When will my service be activated?

sthompson044
Newbie
Posts: 2
Registered: ‎21-03-2023

When will my service be activated?

Hello, We were told that our broadband would be up and running by midnight yesterday and it still has not been activated. We haven't had any communications to say that it is delayed. Can someone help?

5 REPLIES 5
jab1
Legend
Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: When will my service be activated?

@sthompson044 Welcome to the forums. What colour is the light on your Hub?

John
sthompson044
Newbie
Posts: 2
Registered: ‎21-03-2023

Re: When will my service be activated?

Hello,

It is blue but there is no internet when connected

jab1
Legend
Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: When will my service be activated?

OK - so is the 'username on this screen of your Hub yours, or 'setup'?

3.Hub2 broadband.png

John
Baldrick1
Moderator
Moderator
Posts: 11,844
Thanks: 5,273
Fixes: 421
Registered: ‎30-06-2016

Re: When will my service be activated?


Moderators Note

This topic has been moved from Broadband to My Order

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Townman
Superuser
Superuser
Posts: 23,261
Thanks: 9,766
Fixes: 162
Registered: ‎22-08-2007

Re: When will my service be activated?

If the light is blue, then there is sync and PPP session which suggests that the service is live.  Why do you think it is not?

Check you router lights

Your router lights can tell you a great deal about what is happening when things are not as they should be. The colour of the lights and their state will tell you all you need to know ... if only you could find the help sheet which came with the router. That information can also be found in the depths of the on-line help & support guides. The following links make the material easier to find.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.