Broadband activation has been pushed back by around 2 weeks so far.

[#1]

@andersonparrott 

Thanks for this - emailed this morning and got a response from Openreach immediately, situation resolved within 45 minutes. Ridiculous that this is all it took and plusnet's escalations just did nothing.

Glad you got it sorted and you're right it shouldnt be necessary to email the CEO to get things done!. In these sort of cases , getting an escalation to DSO (look it up) where things get done, involves much 'hoop jumping' by ISPs. It doesnt help that PN is part of the BT group and so either arent willing to 'rock the boat' or Openreach give them lowest priority as they are a captive customer and cant possibly use a competing altnet

[#2]

Im a bit surprised nobody has informed you of your rights, they are automatic and dont, or rather shouldnt require any action by you, under the rules if its claqssed as a failed install you are entitled to £32.31p per missed appointment, unlikely to apply to you but check, however you are entitled to the following.

If your broadband installation is delayed, you are entitled to £6.46 per calendar day of delay, including the missed start date, under Ofcom’s automatic compensation scheme (effective as of April 2026), if its a failure of repair then again unlikely i would think in your case but check, £10.34 per day  after the initial 2 days. I think in your case it should be an automatic £6.46 PER DAY

cheers Ghosty

[#3]

They did say that to be fair to them. Think we should be getting more back than that too - as we've had two weeks of no internet after a payment came out, so we've been paying for nothing. 

[#4]

@andersonparrott 

Charging doesn't start until the connection is up and running, regardless of when you made your first payment.