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Broadband Activation

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Newbie
Posts: 1
Registered: ‎04-08-2019

Broadband Activation

Hi, 

 

I haven't received any emails or text activation messages to confirm my broadband is up and running, it was meant to be friday and the phone line wait has been 20+ mins every time I've tried to call.... so thought i would see here if this is common? Do people just plug in and try it, even though it says not to?

 

Thanks

2 REPLIES 2
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Seasoned Hero
Posts: 5,503
Thanks: 2,442
Fixes: 163
Registered: ‎30-06-2016

Re: Broadband Activation

I would just plug in and see what happens. It's not going to blow up in your face!

Another thing to try is to put your phone number in here. https://my.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker

Read through it and see if there's any reference to open orders. If there are then you're not online yet and there will be a date when the work is planned.

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Broadband Activation

Hi @clappie1952,

 

Sorry there was a delay. I can see you've spoken to someone this morning and your services are now up and running. Let us know if you have any further problems. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team