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Activation

jkelman1
Newbie
Posts: 2
Registered: ‎17-08-2020

Activation

Hello!
The engineer came to my new flat today at 8AM to connect my broadband.
The router is blue and appears to be connecting, it is recognised on my laptop and phone - however it says that no internet is available.
How long does it take approximately for Plusnet to authorise/activate my broadband after this so I can start to use my router and have wifi access? I recognise it is only Midday now, but I didn't think it would take this long.
Thanks



3 REPLIES 3
Strat
Community Veteran
Posts: 31,320
Thanks: 1,610
Fixes: 565
Registered: ‎14-04-2007

Re: Activation

Moderators Note
This topic has been moved from Fibre Broadband to My Order.
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agedgopher
All Star
Posts: 491
Thanks: 306
Fixes: 15
Registered: ‎02-12-2016

Re: Activation

It can be anytime up to midnight for the final bits of the jigsaw to be completed.

Normally an email is sent to confirm connection but things have changed under Covid limitations.

jkelman1
Newbie
Posts: 2
Registered: ‎17-08-2020

Re: Activation

Thank you! ..that is a long time. 
So I may not get an email or text? I will just keep trying later on today then. 👍