Activation

[#1]

Hi my activation day is today and on the order tracker the phone line is already complete but the fibre extra broadband still says due to complete so I just wanted to know when the broadband will go live.thanks

[#2 · Accepted solution]

Hi @Witter,

Thanks for contacting us, I appreciate your query.

I've checked your order with Openreach and can see it is still committed for today so I'd expect the broadband to switch on by midnight at the latest. At this stage I can't confirm the engineer's notes or anything further as we are still within the installation window however it would not be unreasonable to suggest you can connect your router later this evening. A consistently solid blue bar on the router will suggest you are connected.

If you have any issues with the connection please do come back to us in the morning and we'll be happy to look into the order further.

Thanks - LF

[#3]

I was connected a few minutes ago,thanks for the reply

[#4]

Glad to hear you're now connected.

If we can help with anything else, just let us know