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Activation delay

Posts: 5
Registered: ‎21-09-2017

Activation delay

I placed an order for telephone line and fibre broadband on the 3rd September.  Phone line was activated within 48 hrs - no problem there.  Initially the go live date for broadband was 13th September.  This mysteriously changed to the 23rd so I contacted plusnet chat.  Was told it was def now going to be 23rd September.  Now it's changed to 'Order sent to supplier' and I am told it's now the 26th because 'Openreach didn't bother to keep their appointment'.  I'm getting the runaround. I feel like cancelling before I've even started.

Plusnet Help Team
Plusnet Help Team
Posts: 541
Thanks: 56
Fixes: 20
Registered: ‎02-03-2015

Re: Activation delay


Hi Andrew,

Thank you for taking the time to contact us today.

I am sorry to hear about the delays with the order and I can see that it is committed for tomorrow the 26/09/2017 and can take up to midnight to complete. I will check this throughout the day as well tomorrow to check on the order for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team