Activation Day
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Activation Day
Activation Day
06-06-2022 2:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Activation Day
06-06-2022 3:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hiya @Jaggyjay, thanks for getting in touch. I'm sorry that the service isn't yet working, I can see your activation is today and looks like the orders are still in progress, it looks like the activation email may have been sent a bit prematurely, I appreciate the confusion this may have caused!
Please allow up to midnight for the orders to complete
Re: Activation Day
06-06-2022 3:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been moved from Broadband to My Ordet
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Activation Day
06-06-2022 8:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Activation Day
06-06-2022 8:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Activation Day
06-06-2022 9:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Activation Day
07-06-2022 9:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Jaggyjay, I'm really sorry about the delay. I've just had a look into it for you and needed to reply back with some account sensitive information, please take a look at the ticket I've opened on your account here: https://www.plus.net/wizard/?p=view_question&id=225025373
Re: Activation Day
07-06-2022 12:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Jaggyjay wrote:
Is the cancellation period still available 🤔, i do lots of work from home, my initial date was delayed 7 days.
The cancellation date runs 14 days from the order date.
If you were to walk away any new ISP is not going to deliver a service quicker than 10 working days ... and whatever BTw / BTOR issues this order has encountered, any other ISP will encounter the same issues ... unless Plusnet has already influenced BTw/BTOR to address the issues causing delay.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Activation Day
07-06-2022 2:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Activation Day
07-06-2022 2:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Activation Day
07-06-2022 3:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ah, you have a choice of infrastructure providers BT Openreach or Virgin Media - that is most convenient. Such is a very different and fortunate paradigm to that of most users.
As for the "cooling off" period, it is exactly that - a remote selling cooling off period allowing you to change your mind about the contract. All ISPs offer that as it is required by consumer law. A "Suck it and see if you like it trial period" is something quite different.
Talk Talk offer a 30 day trial period but all set up costs are chargeable (separate from the cooling off period).
Sky does start its "legal" cooling off period from various times, including the activation date.
Zen offers the legal 14 day cooling off period, but caps it at the activation date if that is earlier than 14 days after the date of the agreement.
EE's cooling off period looks identical to Plusnet's
BT's cooling off period looks similar too and could give rise to paying provisioning costs.
What other ISPs have you seen who offer a "Suck it and see if you like it trial period" - that is you can change your mind after activation with no charges (other than usage) being incurred?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Activation Day
07-06-2022 3:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I just feel let down and lied to. 😞
I don't want Thier broadband.
Re: Activation Day
08-06-2022 3:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am not there, I am working.
Please don't waste his/her time
Re: Activation Day
08-06-2022 3:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the heads up @Jaggyjay
I'm really sorry for the delay with your order and we've booked an engineer visit for tomorrow before confirming that with you.
It's likely going to be too late for me to re-arrange the engineer visit, so I can either let the visit go through then re-book on a different date when you'll be available or alternatively if you'd like to cancel your order, you can call us on 0800 013 2632 and we'll provide a full refund. We won't charge you a cancellation fee as your order's not completed.
Re: Activation Day
08-06-2022 4:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page