cancel
Showing results for 
Search instead for 
Did you mean: 

Activation Date - 30th Aug

johnanna6
Newbie
Posts: 4
Registered: 30-08-2017

Activation Date - 30th Aug

Any one know how long switching provider usually takes? My phone line has been dead since 8 am and haven't received any updates about the switch today and the last communication i got from Plusnet was on the 15th

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 3,992
Thanks: 844
Fixes: 206
Registered: 21-04-2017

Re: Activation Date - 30th Aug

Hi there,

 

It can take anytime up to midnight for your services to activate. Let us know if there are any issues tomorrow.


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
johnanna6
Newbie
Posts: 4
Registered: 30-08-2017

Re: Activation Date - 30th Aug

Got 4 emails saying my phone service is ready to use but still have no dial tone on phone. Any ideas?
Plusnet Help Team
Plusnet Help Team
Posts: 3,992
Thanks: 844
Fixes: 206
Registered: 21-04-2017

Re: Activation Date - 30th Aug

It looks like your order completed and your account activated late last night. Since my tests aren't identifying any issues, I've raised a ticket on to your account with a couple of checks to do before we arrange an engineer visit.

 

Sorry for the inconvenience caused.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
johnanna6
Newbie
Posts: 4
Registered: 30-08-2017

Re: Activation Date - 30th Aug

I'm out of the house just now. When I get back home, I'll check again. Thanks.
Plusnet Help Team
Plusnet Help Team
Posts: 12,735
Thanks: 104
Fixes: 32
Registered: 27-04-2007

Re: Activation Date - 30th Aug

Drop us a reply back here when you've updated the ticket and we'll follow up on that for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
johnanna6
Newbie
Posts: 4
Registered: 30-08-2017

Re: Activation Date - 30th Aug

Broadband is working fine but still no dial tone on the phone.

 

Think the fact that it is a cheap cordless phone is what's causing the problems.

 

Having internet access is the priority though as I need that for working, so I'm reasonably happy.

Plusnet Help Team
Plusnet Help Team
Posts: 3,992
Thanks: 844
Fixes: 206
Registered: 21-04-2017

Re: Activation Date - 30th Aug


Broadband is working fine but still no dial tone on the phone.

Great stuff Thumbs Up

 

Let us know how you get on with the checks in regards to your phone service.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team