Activation Date - 30th Aug

[#1]

Any one know how long switching provider usually takes? My phone line has been dead since 8 am and haven't received any updates about the switch today and the last communication i got from Plusnet was on the 15th

[#2]

Hi there,

It can take anytime up to midnight for your services to activate. Let us know if there are any issues tomorrow.

Anoush

[#3]

Got 4 emails saying my phone service is ready to use but still have no dial tone on phone. Any ideas?

[#4]

It looks like your order completed and your account activated late last night. Since my tests aren't identifying any issues, I've raised a ticket on to your account with a couple of checks to do before we arrange an engineer visit.

Sorry for the inconvenience caused.

Anoush

[#5]

I'm out of the house just now. When I get back home, I'll check again. Thanks.

[#6]

Drop us a reply back here when you've updated the ticket and we'll follow up on that for you.

[#7]

Broadband is working fine but still no dial tone on the phone.

Think the fact that it is a cheap cordless phone is what's causing the problems.

Having internet access is the priority though as I need that for working, so I'm reasonably happy.

[#8]

---

Broadband is working fine but still no dial tone on the phone.

Great stuff

Let us know how you get on with the checks in regards to your phone service.

[#9]

Upgraded to Fibre Extra as was having problems with streaming videos.

Bill has went up from £28 to £43. Broadband speeds still around 30mb max. Streaming still stuttering and my landline phone still doesn’t work.

Totally regret moving from Sky!

[#10]

Sorry to hear that. Our tests aren't showing any issues.

Description

GEA service test completed and no fault found .

Sync Status	In Sync
Downstream Speed	79.9 Mbps
Upstream Speed	20.0 Mbps

Voice Line Test Result

Pass

my landline phone still doesn’t work.

This won't be helping things. I'll open a new ticket as the old closed due to no response.

EDIT: The ticket is here: https://www.plus.net/wizard/?p=view_question&id=165123550