Aborted installatio

[#1]

Call me old fashioned but I kind of like the law. If I wanted to live in a country where only the ceo can get things done then I'd move to the US.

[#2]

@samjwardill There’s really no way forwards by shouting from a soapbox about “the law”. Contracts aren’t required to be symmetrical in all aspects in order to be fair and businesses are naturallyallowed to set their own conditions of supply to suit their particular business needs and constraints. 
In practice the OpenReach CEO’s office examine all kinds of unusual cases and look to see what’s practical within the economics of their business so as you’ve been advised that’d be a more productive route. You may be a borderline case which can only be accepted by a higher management.

[#3]

See https://assets.publishing.service.gov.uk/media/5a7f8b58ed915d74e33f716e/Unfair_Terms_Main_Guidance.p...  S 5.12.1 

contracts are required to be symmetrical in terms of right to cancel

[#4]

I don’t know where you’ve read contract law but that is subject to caveats inter alia the ability of the business to actually continue with the contract, as opposed to arbitrariness, which is the position you/PlusNet are in. If you want a broadband supply you’ve been advised of the most likely route to success.

[#5]

Further, in taking things to the “law” good faith comes into consideration, which is why I couched my first post in the manner I did.  Either you want to stand on your soapbox pontificating on your perception of the “law” or you want FTTP installing as requested.

Which is it?  If you want FTTP then contact Openreach’s CEO as advised.  If you want your view of the law upheld go consult a solicitor and appoint a barrister.  I hope you’ve got deep pockets.

Did you bother to look at Openreach’s ECC caveats?