£75 gift voucher

[#1]

Hi,

I signed up to Plusnet on 6th May, and was connected on 9th May.

In the emails I've received since, there's been nothing about the £75 voucher. I was at least expecting some notification about it.

Is this normal?

Thanks

[#2]

Good Luck with that, same happened to me. When I contacted them they said they would send a cheque and will be with me within 10 days.  That was 3 weeks ago ...

[#3]

Did you make contact online or by phone?

[#4]

Initially online, but now that option has disappeared.  Eventually someone called and said a cheque would be posted but nothing has arrived and no confirmation anything is or has been done.

[#5]

OK thanks.

I'd like to get something in writing at least.

[#6]

Thank you for taking the time to contact us on our Community Forum, I hope you're both well.

@SanityClause Please can you DM me your username as I am unable to find your account, I also sent you a PM to trigger the response.

@bigPaw Having reviewed the account I can see that this has been handled by one of our colleagues, is there anything outstanding or anything else we can look into for you?

I look forward to hearing from you soon

[#7]

PM sent, thanks.