Appointment cancellation must be more than 48 hours in advance, so speak to support ASAP.
14 days is related to the remote selling regulations and starts from the day following the contractual agreement.
See https://www.plus.net/help/legal/terms/#standardTerms
9. Cancellation period
9.1. Unless our Service Terms say otherwise, we provide you with a 14 calendar day cancellation period which starts:
9.1.1. for services, on the day after we accepted your order; or
9.2. If you cancel any services within this cancellation period you must:
9.2.1. pay for any services received up to the date that you told us you wanted to cancel;
9.2.2. pay any installation, connection or activation charges associated with that service (including the full cost of charges that were discounted or advertised as free as a condition of taking services on the terms that you agreed); and
9.2.3. return any equipment we have provided as set out in paragraph 9.5 below.
9.6. If you don't return the equipment within 14 days of cancelling you'll have to pay the full price of the equipment. If you subsequently return the equipment to us, we'll waive or return what you have been charged for the equipment.
9.7. Where you give notice to cancel within 48 hours of your service(s) activating, we are unable to stop the order for your service(s) progressing, and so will not be able to cancel your service(s) until they are activated. You will have to pay for any installation and/ or activation charges incurred.
The router is probably already on its way ... backing out after right now could cost you a deal more than £65!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
