whats going on about Cessation charge
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: whats going on about Cessation charge
whats going on about Cessation charge
28-01-2015 8:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: whats going on about Cessation charge
28-01-2015 8:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I don't know who at BT told you that they don't need a MAC to move from Plusnet but that is completely wrong if you are going to migrate
However if you are moving from Plusnet ADSL to BT fibre then again BT must use a MAC otherwise there may well be an ADSL cease
Re: whats going on about Cessation charge
28-01-2015 8:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: whats going on about Cessation charge
28-01-2015 8:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Plusnet is a subsidiary company of BT Group plc as are BT Retail
I suggest waiting for staff to comment tomorrow
However I would also comment that when signing up for BT Infinity (I assume that is what you are going for) there is no requirement whatsover to advise them who you are migrating from.
The system is that you place the order with them and provide the MAC. They then place the necessary orders with BT Openreach who will advise Plusnet or the ISP you are migrating from. There is no requirement for them to know where you are moving from
Re: whats going on about Cessation charge
28-01-2015 9:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Oldjim If you paid an activation fee then you have ordered a new line ...
Not necessary, as BT charge an activation fee for Fibre installs
Quote from: http In order to activate your BT Infinity service, an engineer will need to visit your street cabinet and in some cases carry out work at your home - all for a small, one-off activation charge of £30
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: whats going on about Cessation charge
28-01-2015 9:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: whats going on about Cessation charge
28-01-2015 9:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: whats going on about Cessation charge
28-01-2015 9:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
From posts elsewhere I would guess that the BT sales team haven't a clue in relation to FTTC migrations
Re: whats going on about Cessation charge
28-01-2015 10:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
[quote=http://consumers.ofcom.org.uk/internet/broadband-switching/switching-broadband-provider/]Making broadband switching simpler
From June 2015, for switches of landline and/or broadband services provided over Openreach’s network, new regulations come into effect which will remove the need to contact your losing provider in order to switch your broadband services. You will be able to follow the ‘gaining provider led’ process and so your new provider will be able to coordinate the switch for you. You may still contact your losing provider should you choose to.
I'd wait for a PN staff member to comment as they may be able to see what kind of migration order is in place.
Re: whats going on about Cessation charge
28-01-2015 10:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: whats going on about Cessation charge
28-01-2015 10:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Wait for PN...
Re: whats going on about Cessation charge
29-01-2015 8:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, in light of the confusion over cessation charges that we've seen on here recently, I've been looking around for a definitive answer to when this comes into force. It seems clear that this comes into force from June 2015 for broadband transfer but it seems that it MAY already apply when transferring both Phone AND broadband.
Quote I believe the plan is to move to 'Notice of Transfer' rather than MAC based switching, pretty much as happens with phone lines. MACs become a thing of the past in June this year-
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: whats going on about Cessation charge
29-01-2015 12:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
MisterW: it looks BT use the advice/notice of transfer instead of MAC's in some instances from all companies.
Re: whats going on about Cessation charge
29-01-2015 12:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: whats going on about Cessation charge
29-01-2015 12:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: whats going on about Cessation charge