upgrading while in contract
hi, my current unlimited broadband deal and my line rental runs till Feb 2019 but my work want me to upgrade to fibre so I can work from home occasionally. Should I wait until my contract has expired before doing this or will I get a cancellation fee for cancelling the previous contract.
In this case, what would happen to the remaining months of the line rental already paid?
Re: upgrading while in contract
Thanks for getting in touch. If you were to upgrade to fibre broadband the fibre contract would supercede your existing contract and you wouldn't face any cancellation fees. Your line rental saver would carry on as normal, so this would still expire in February 2019 and you would then be able to either renew your line rental saver for another 12 months or pay for your line rental on a monthly basis.
I'd recommend that you speak to our customer options team as they'd be able to let run through your different options for upgrading to fibre. Their direct number is 0800 013 2632. There's currently no queue to speak to this team and they are open between the following hours:
Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00
| Emily D|
Plusnet Help Team