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unable to view any information on account portal

Grafter
Posts: 30
Thanks: 1
Registered: ‎29-11-2016

unable to view any information on account portal

This has happened before quite a bit but noticed it has been saying this for months on end now:

You can't change your products for the moment, there is a problem with your next billing date. Please try again later.

Please change your email address to your new one if you have not done so already.

Now I know there's no error with the billing date as the bills come off by direct debit so that's not a issue. Guessing it plusnet being typical plusnet again...............

5 REPLIES 5
Aspiring Pro
Posts: 238
Thanks: 53
Fixes: 3
Registered: ‎20-04-2020

Re: unable to view any information on account portal

@johnsemple123 

How Plusnet moved you to a new account? on your members centre login. 

Grafter
Posts: 30
Thanks: 1
Registered: ‎29-11-2016

Re: unable to view any information on account portal

Never received any information about being moved to anything. For some odd reason too it's also saying account closing which is clearly not true

Grafter
Posts: 30
Thanks: 1
Registered: ‎29-11-2016

Re: unable to view any information on account portal

BUMP. Has anyone from plusnet seen this? look at it?

Moderator's note by Dick (Strat): Bumping is against the Forum Rules.

Grafter
Posts: 30
Thanks: 1
Registered: ‎29-11-2016

Re: unable to view any information on account portal

Week later and STILL no response from anyone from plusnet? How difficult is it to get a answer?

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 24
Registered: ‎08-04-2020

Re: unable to view any information on account portal

Hi @johnsemple123

Sorry to hear about issues with your member centre. I can see that this case is already being dealt with on this ticket.