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refund from plusnet

Posts: 32
Thanks: 3
Registered: ‎18-10-2019

refund from plusnet

I've had money taken by plusnet for service transfer/signup  which doesn't seem to be going anywhere. Plusnet staff have made encouraging posts on forums, but it's obvious that the sign-up has gone wrong and nobody is fixing it.  All I was doing was transferring from John Lewis to Plusnet, which should have been simple.  Clearly paying a years line rental to Plusnet in advance by credit card was a huge mistake. All plusnet have done is process the credit card payments and direct debits.


Can you please advise how I go about getting the money back, and to who I make written complaints now Plusent is owned by BT?   


I am very disappointed  in Plusnet, which seem to be peculiarly awful, especially the customer service.



Plusnet Help Team
Plusnet Help Team
Posts: 25,250
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: refund from plusnet

Thanks for getting back to us @Pauly9

I've responded to your existing thread Here, I recommend we keep everything in one place.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team