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refund from plusnet

Posts: 32
Thanks: 3
Registered: ‎18-10-2019

refund from plusnet

I've had money taken by plusnet for service transfer/signup  which doesn't seem to be going anywhere. Plusnet staff have made encouraging posts on forums, but it's obvious that the sign-up has gone wrong and nobody is fixing it.  All I was doing was transferring from John Lewis to Plusnet, which should have been simple.  Clearly paying a years line rental to Plusnet in advance by credit card was a huge mistake. All plusnet have done is process the credit card payments and direct debits.


Can you please advise how I go about getting the money back, and to who I make written complaints now Plusent is owned by BT?   


I am very disappointed  in Plusnet, which seem to be peculiarly awful, especially the customer service.



Community Gaffer
Community Gaffer
Posts: 26,545
Thanks: 10,224
Fixes: 1,596
Registered: ‎21-04-2017

Re: refund from plusnet

Thanks for getting back to us @Pauly9

I've responded to your existing thread Here, I recommend we keep everything in one place.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi