'own network' cease charge, £30?
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'own network' cease charge, £30?
17-06-2018 8:17 AM - edited 17-06-2018 8:21 AM
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In your terms you refer to a cessation charge of £30, it states:
"When would I have to pay it?
You'd only need to pay the charge if the broadband service is being taken off your phone line. Typical reasons for this are:
you switch to a provider who uses their own network (like a cable provider)"
Could you define 'own network'?
Re: 'own network' cease charge, £30?
17-06-2018 11:46 AM
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A network not operated by BT Openreach.
Re: 'own network' cease charge, £30?
17-06-2018 12:11 PM
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Re: 'own network' cease charge, £30?
17-06-2018 3:24 PM
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Hello @chichman,
Thanks for getting in touch and welcome to the forums. Both Sky and Vodafone use the Openreach network with their own equipment. So if you moved to a provider like this you would only be charged a cessation fee if they set up a new line rather than take ownership of the current one owned by use.
You would be charged if you moved to companies such as Virgin who have their own network.
I hope this helps.
Re: 'own network' cease charge, £30?
17-06-2018 3:47 PM
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Could you define 'own network' in regard to your terms? Is it just Virgin, or does it include Sky LLU?
Re: 'own network' cease charge, £30?
18-06-2018 9:33 AM
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Hi there,
The think of it as the service being taken over by Sky on the existing line.
A number of providers like Sky, Talk Talk and Virgin use LLU, the nature of which operates as a separate network to providers such as ourselves that utilise BT Wholesale's infrastructure.
Re: 'own network' cease charge, £30?
18-06-2018 9:48 AM
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@adamwalker wrote:
Hi there,
The think of it as the service being taken over by Sky on the existing line.
A number of providers like Sky, Talk Talk and Virgin use LLU, the nature of which operates as a separate network to providers such as ourselves that utilise BT Wholesale's infrastructure.
So you consider Sky LLU as a different network from BT wholesale.
I can assume from this that Plusnet will charge a cease fee to move from them to Sky LLU.
Re: 'own network' cease charge, £30?
18-06-2018 3:27 PM
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Hi there,
Can you please drop me your user name via private message and I'll take a look into the order that was placed via the new provider which should hint at what network they operate on in your area.
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- 'own network' cease charge, £30?