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How to Cancel account without spending hours on hold?

velo
Newbie
Posts: 4
Registered: 13-06-2018

How to Cancel account without spending hours on hold?

I want to cancel my account but haven't got time to spend holding on the phone till I get through simply to say I want to cancel.  Please does anyone know how I can cancel online Huh

thanks.

7 REPLIES
Superuser
Superuser
Posts: 2,830
Thanks: 541
Fixes: 5
Registered: 06-04-2007

Re: How to Cancel account without spending hours on hold?

Hi velo

Your options are to phone or send a letter (see the Requesting cease of service section of this).  The queues aren't usually very long for the COT team which is the one you are put through to when you select the leaving option on the phone.

velo
Newbie
Posts: 4
Registered: 13-06-2018

Re: How to Cancel account without spending hours on hold?

i'm working long days so I have to ring afterwards and perhaps it's the worst time to call because twice now it's been longer than 30-40 minutes waiting and I gave up.  This waiting on hold has always been my experience when I've had problems - lots! 

Yes I realise now that I can print the letter and send it .  http://www.plus.net/support/pdf/plusnet_cancellation_form.pdf

It's very frustrating they give you all sorts of many different options on your account but initiating the cancellation process is not one of them.  

Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: How to Cancel account without spending hours on hold?

Are you moving to another ISP who provides a service over the OpenReach phone line or totally dispensing with broadband/moving to cable/mobile broadband?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 8,305
Thanks: 2,510
Fixes: 412
Registered: 21-04-2017

Re: How to Cancel account without spending hours on hold?

Hi there.

I'm sorry to hear you're having difficulty in cancelling your account.

Unfortunately the only ways you can cancel would either be over the phone or in writing.

However if you're moving to a new provider at the same address then you'll just need to contact your chosen provider and they'll handle the migration.

That said, is there anything we can do to help keep you as a customer?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
velo
Newbie
Posts: 4
Registered: 13-06-2018

Re: How to Cancel account without spending hours on hold?

It is a boat mooring and we are moving off the mooring, so from broadband to mobile Wi-Fi (mifi).
velo
Newbie
Posts: 4
Registered: 13-06-2018

Re: How to Cancel account without spending hours on hold?

yes plenty but actually I just want to know how can i ring without waiting for a minimum of 30-40 minutes.
Plusnet Help Team
Plusnet Help Team
Posts: 13,382
Thanks: 239
Fixes: 67
Registered: 27-04-2007

Re: How to Cancel account without spending hours on hold?

Hi Velo, mornings are usually the best time to call customer options, I'd try calling as soon as you can after 9am if that's feasible for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team