faulty MAC code
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: faulty MAC code
faulty MAC code
04-12-2011 8:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
since September i have been attempting to leave Plusnet.
attempt no: 1 was thwarted by a long delay in providing the Mac code
no: 2 Mac code given to new supplier ( U W ) code was wrong, was not accepted by BT tag
Plusnet confirmed Mac code to be correct......
U W tried to use code once more, incorrect code....
Plusnet tried to confirm code and would ring me back that afternoon............
next day @ 10:30 am i rang them and explained the problem....
"no problem, i'll ring you back either later today or tomorrow morning"
still waiting !
next day i rang again, explained the situation and refusing to have the bad Mac code ratified i asked for a completely NEW Mac code !
that was earlier this week just gone.
so far i have not received any notification of any new Mac code !
~
customer service is very poor !
why don't they work on Saturdays ?
i have spent a small fortune on the phone to both parties !
~
and i want my Mac code more than ever to get to U W as soon as possible !
Re: faulty MAC code
04-12-2011 9:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We can only provide 1 MAC per 30 days for a line, it's not physically possible to generate another MAC until the previous one has been used or expired.
Re: faulty MAC code
04-12-2011 1:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: faulty MAC code
11-12-2011 7:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
~
now after another phone call instigated by me have been told that BT have re-issued the original MAC code
told UW who were mildly surprised at this and were bemused by the whole sorry affair of plusnets lack of regard for their customers, even if they are leaving
i might want to change again in the future....
you can bet it will not be back to plusnet... !
plusnet should be badnet !
Re: faulty MAC code
11-12-2011 7:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: faulty MAC code
11-12-2011 9:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
He correctly stated that the MAC code comes from BT systems (as is the case for all ISPs using BT wholesale).
This doesn't preclude the BT systems being at fault but would be something entirely outside the control of PlusNet.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: faulty MAC code
12-12-2011 8:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: faulty MAC code
17-12-2011 1:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
during lengthy phone calls on numerous times with your customer services, i was informed by one of pnets staff that i was not alone and that they were having the same problem with many customers MAC codes being incorrect though given as true at the time.
~
w3
hes wrong because he stated that it was unlikely to be incorrect !
~
last given MAC code by pnet, repeat of existing code, invalid !
now waiting for a FRESH correct MAC code from pnet........................
and hoping.....
Re: faulty MAC code
17-12-2011 4:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: faulty MAC code
19-12-2011 10:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote i was informed by one of pnets staff that i was not alone and that they were having the same problem with many customers MAC codes being incorrect though given as true at the time.
Being honest it's the first we've heard of this. I'll make sure we remain vigilant in case this starts to become a widespread issue.
Re: faulty MAC code
19-12-2011 11:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm sorry about this. One of the senior COT agents is contacting our suppliers regarding this issue and will update your ticket as soon as there's any more information - unfortunately it could be up to 48 hours.
Re: faulty MAC code
31-12-2011 4:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
as of 31 dec 2011 it is not a valid MAC
just cant get away from this lot !
Re: faulty MAC code
02-01-2012 10:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
.
http://www.gogadgetnews.com/
.
plusnet ? = lessnet
Re: faulty MAC code
02-01-2012 4:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: faulty MAC code