'You already have a product change in progress'
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: 'You already have a product change in progress...
'You already have a product change in progress'
01-07-2014 7:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 'You already have a product change in progress'
01-07-2014 8:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: 'You already have a product change in progress'
01-07-2014 9:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 'You already have a product change in progress'
01-07-2014 9:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: 'You already have a product change in progress'
01-07-2014 9:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can confirm that pjmarsh is indeed correct! When we queue up an account change order, it can be placed on either one service or both and will sit in waiting until the billing date to make the change. In the meantime no other changes can be queued up along side this.
If you're looking to make an alteration we can just cancel the current pending change and then you can place the desired changes for both broadband and phone again, would you like to to do this for you now?
Thanks,
Re: 'You already have a product change in progress'
01-07-2014 10:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How much extra does adding 'International 300' to 'Anytime' cost please?
Re: 'You already have a product change in progress'
01-07-2014 10:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 'You already have a product change in progress'
01-07-2014 11:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 'You already have a product change in progress'
09-07-2014 10:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I seem to have got myself into a complete mess. I wanted to switch from 'Anytime' to 'Anytime International 300' as of today which is the start of my next billing period. I could not do that in advance because I had a broadband product change pending and now it seems I am too late and the change won't kick-in until 9th August. When Adam C kindly offered to sort this out for me earlier I declined thinking I could manage it myself but now it's a complete mess.
Adam (or any other Plusnet staff member) is there anything you can do to intervene? I had not understood the complexities of your billing and product change process.
Also, if you can do something, can you please check if I still have Caller Display as I don't seem to have been billed for it. It's been there since I started on 26th June but I'm not at home to check.
Re: 'You already have a product change in progress'
09-07-2014 11:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just checking over your account it seems that you have an order going through to activate the Caller Display feature, can you confirm if this is still working on your side? Quite odd that it would be in this status given you had it in place previously.
In addition to this we should be able to force your call plan over to Anytime International 300 as today if your billing but as there would be £2 difference in the cost we would need to take that additional payment via a card as a one off payment. If you're happy with us to do this and you can advise on a time and number to call you today I'll get in touch and arrange this for you
Re: 'You already have a product change in progress'
09-07-2014 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 'You already have a product change in progress'
10-07-2014 7:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
When I signed-up for Plusnet's phone service, the agent told me I could switch between phone products whenever I wanted to via the Member Centre. He did not mention the small print which is that you can only schedule one product change per month and this gets queued to take effect at the start of your next billing period. That's fair enough but it took me a while to grasp that that is the way the system works.
Re: 'You already have a product change in progress'
10-07-2014 11:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 'You already have a product change in progress'
10-07-2014 1:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 'You already have a product change in progress'
10-07-2014 5:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Glad you're happy with the changes we made ReedRichards Apologies if the full details on account change rules weren't explained on the call. We can only accept one change per billing date however you do have the option to alter what changes are made right up until the billing date is hit.
@Oldjim - The account change process is akin to on online shopping basket so you're presented with the available options for broadband and phone, you select your desired combination and then submit them all in one go. From here, they're all grouped into a single account change and normally the change takes effect at the next available billing date.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: 'You already have a product change in progress...