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Why have I not been notified that I am approaching my usage limit

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Why have I not been notified that I am approaching my usage limit

See picture - you will note that I have used 9.7GB of 10GB
Is this a general glitch or specific to my account
6 REPLIES
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: ‎11-08-2007

Re: Why have I not been notified that I am approaching my usage limit

Have you got a warning "Service Notice" in the "Help Assistant" - 'Closed Questions', just in case the notification email was lost ?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Why have I not been notified that I am approaching my usage limit

Already checked there and the answer is that I received one every month since  June  but not this month
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: ‎11-08-2007

Re: Why have I not been notified that I am approaching my usage limit

Interestingly in the last month looking through the "Service Notices" -
On my account -
[quote=04/12/11]Subject: You're approaching your usage allowance
Which is exactly when expected.

On one of my referrals account -
[quote=11/11/11]Subject: You've exceeded your usage allowance. We've added some more
There was no prior "approaching allowance" message sent, even though the 80% 'approaching' threshold was reached several days before exceeding the allowance limit.

Both accounts are legacy packages, although mine is capped at zero overspend, whereas my referrals account is not overspend limited.
So there does seem to be an inconsistency in reporting !
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Why have I not been notified that I am approaching my usage limit

Hi guys,
Just checking with our developers about this, sorry the warnings didn't come through. We'll update you as soon as we know any more.
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: ‎11-08-2007

Re: Why have I not been notified that I am approaching my usage limit

Any update Matt ?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Why have I not been notified that I am approaching my usage limit

Really sorry I've not come back before now, I got distracted on the 22nd with the brief community site outage :/
It looks like notifications weren't sending as a result of some recent works, but now that's done it should be fine - please let us know if any notifications are still missing though.