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After using MAC query

Ransomefan
Grafter
Posts: 81
Registered: 24-06-2011

After using MAC query

Having now received my MAC, am I required or recommended to advise Plusnet when I have been connected to another ISP?  If so how many ways of doing so are allowed?
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: After using MAC query

Advise them - best via a normal ticket.
It shouldn't be necessary as the BT system should do it but sometimes it glitches and by raising a ticket you have proof when you told them if there is any argument about billing
Ransomefan
Grafter
Posts: 81
Registered: 24-06-2011

Re: After using MAC query

Thanks for that. Will do as you suggest.