Where is my £50 cashback cheque?
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- Re: Where is my £50 cashback cheque?
Re: Where is my £50 cashback cheque?
16-12-2014 1:31 PM
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The note that you spoke to us is on the same ticket where you've been told they couldn't see a record of you speaking to us so that's just poor, really sorry about that.
The note from your call on Sunday advised that the cashback request had been escalated to our marketing team to chase this up and they'd reply in 3 working days, so we're still within that. My colleague was incorrect on that too, our internal process for this clearly states 5 working days so we need to leave this until Friday before going a different route.
Re: Where is my £50 cashback cheque?
16-12-2014 4:08 PM
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Please add me to the list of people waiting on the £75 cheque. I received my email to claim my cashback on the 18th November and clicked through to claim the same day. So technically 30 days is due on the 18th December.
Re: Where is my £50 cashback cheque?
16-12-2014 4:13 PM
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Can you create a ticket with that information on? I can then use this to escalate to our marketing team for you. You can create a support ticket at https://contactus.plus.net
Re: Where is my £50 cashback cheque?
16-12-2014 4:38 PM
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Quote from: Chris Hi jem16,
Can you create a ticket with that information on?
Ticket #96330081 created.
Thanks for looking into this Chris.
Re: Where is my £50 cashback cheque?
16-12-2014 8:08 PM
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I'm really pissed off that the cheque hasn't arrived yet!!
Can I get my case escalated, otherwise I'll be speaking to OFCOM or ASA about Plusnet's failure to keep promises.
Regards
NE
Re: Where is my £50 cashback cheque?
17-12-2014 12:55 AM
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29 days and counting since I responded to the cashback email and no sign of a cheque yet (it does say up to 30 days to receive it)
Re: Where is my £50 cashback cheque?
17-12-2014 8:39 PM
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Thank you for acknowledging that the information I received was poor. No sarcasm intended.
Just to point out that I still haven't received my cheque but should receive an answer tomorrow by 7:00.
What bothers me (apart from not receiving the cheque) is that the guys who correspond with me via the ticket haven't used the same emollient tone that you have.
Anyway, let's hope this saga ends soon.
legalfreak
Re: Where is my £50 cashback cheque?
17-12-2014 9:41 PM
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It is not up to 30 days, it's up to 60 days!!
This really takes the toll!!
NE
Re: Where is my £50 cashback cheque?
17-12-2014 9:44 PM
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I had the same response when I had an 'online chat' with them. They came back and apologised.
Don't be distracted by the 'chat' . It's 30 days.
If they want to unilaterally extend to 60 days, let them pay interest.
Legalfreak
Re: Where is my £50 cashback cheque?
18-12-2014 6:35 PM
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Quote from: jem16
Quote from: Chris Hi jem16,
Can you create a ticket with that information on?
Ticket #96330081 created.
Thanks for looking into this Chris.
Ok just to confirm 30 days is now up and no cheque. Please take my ticket off hold.
Re: Where is my £50 cashback cheque?
18-12-2014 6:50 PM
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Just to confirm that cheque was received in the post today.
The letter was dated December 12th so was indeed a postal issue.
Just one comment on this: At no time did anyone from CS actually tell me that the cheque had been sent out...
At any rate, good luck with your own cheques guys, they're in the post.
LF
Re: Where is my £50 cashback cheque?
18-12-2014 8:07 PM
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Re: Where is my £50 cashback cheque?
19-12-2014 5:34 PM
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Think this is an issue with Royal Mail.
Now I need to wait if my Mum's cashback cheque comes within 30 days
Regards
NE
Re: Where is my £50 cashback cheque?
19-12-2014 5:50 PM
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Looks like they are sent out in batches
NE
Re: Where is my £50 cashback cheque?
20-12-2014 11:33 AM
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I got the following response yesterday to the ticket I raised a couple of days ago.
Quote I have checked with our marketing team, and they have confirmed that there are some issues with the suppliers fulfilling the cashback.
I have raised this with them to chase. Please allow up to 7 days day for a response.
I can't help wondering why it takes marketing "up to" 7 days to respond and I hope "up to" doesn't mean "longer than" which it appears to for the cashback !
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