cancel
Showing results for 
Search instead for 
Did you mean: 

We paid but still got this: http://failed.billing.plus.net/apps/payment/failed

CornedBeef
Dabbler
Posts: 14
Thanks: 4
Registered: ‎14-12-2018

We paid but still got this: http://failed.billing.plus.net/apps/payment/failed

I'm having this issue today.

http://failed.billing.plus.net/apps/payment/failed

Please fix?

Also, I noticed that this seems to be a recurring issue... here's one random example of previous forum threads, one of many that are similar and newer:

https://community.plus.net/t5/My-Account-Billing/http-failed-billing-plus-net-apps-payment-failed/m-...

Please fix whatever's causing this recurring error. It's bad for you and bad for us.

Screenshot below:

6 REPLIES 6
Mav
Moderator
Moderator
Posts: 20,637
Thanks: 3,895
Fixes: 431
Registered: ‎06-04-2007

Re: We paid but still got this: http://failed.billing.plus.net/apps/payment/failed

Moderator's Note(s)

Thread moved from Plusnet Feedback to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

CornedBeef
Dabbler
Posts: 14
Thanks: 4
Registered: ‎14-12-2018

Re: We paid but still got this: http://failed.billing.plus.net/apps/payment/failed

41a1e7b6c5ff2307a31f196f9329c642.pngIt's getting worse.

 

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.

CornedBeef
Dabbler
Posts: 14
Thanks: 4
Registered: ‎14-12-2018

Re: We paid but still got this: http://failed.billing.plus.net/apps/payment/failed

Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: We paid but still got this: http://failed.billing.plus.net/apps/payment/failed

Hi @CornedBeef

 

Thanks for getting in touch and I am sorry to hear that your services were restricted.

 

I have looked into your account and can see that you have recently spoken with a colleague who has processed this for you and raised the issue to the relevant department to resolve the ongoing issue to prevent this happening in the future. You can view the ticket on your account here

 

If you have any other questions regarding your account then feel free to get in touch.

 

- Warwick

CornedBeef
Dabbler
Posts: 14
Thanks: 4
Registered: ‎14-12-2018

Re: We paid but still got this: http://failed.billing.plus.net/apps/payment/failed

Hi Warwick, 

Thank you. It turned out that the system failed to register my payment and didn't automate the un-restriction process; the system also failed to send me a billing reminder this month AND restricted the account prematurely. 

Something's not right with the billing system (which seems to be the common problem at the moment). I hope Plusnet fixes it eventually. 

Thanks again.

Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: We paid but still got this: http://failed.billing.plus.net/apps/payment/failed

Hi @CornedBeef

 

I'm glad things are working for you now and should you need us again at all, we're here to help.

 

Apologies for any inconvenience that was caused.