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Usage on first day of billing period included in previous month total
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Usage on first day of billing period included in previous month total
05-12-2011 11:58 AM
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I have noticed that the broadband usage in the first day of a new billing period is included in the summary total for the previous month.
Let me explain.
My line has been active for a while but I only got around to connecting the router on Friday 4th Nov at around 10pm or later. The billing period ended at 00:00 on 5th Nov (or midnight on the 4th) so I incurred no overnight usage prior to that time but the summary shows 212.34MB. When I could view the current month in detail it showed overnight usage as occuring on the 5th in the new billing period (which is when it was actually used) at the same time that it showed on the summary totals for the previous month.
So I conclude that the first day's broadband usage is included in both the current and previous month's usage summary, and therefore the usage calculations are incorrect.
Billing Period Allowance Used Overnight Usage Total usage
05 Nov - 05 Dec 906.04MB 419.22MB 1.33GB
05 Oct - 05 Nov 9.57MB 212.34MB 231.92MB
05 Sep - 05 Oct 0KB 0KB 0KB
Let me explain.
My line has been active for a while but I only got around to connecting the router on Friday 4th Nov at around 10pm or later. The billing period ended at 00:00 on 5th Nov (or midnight on the 4th) so I incurred no overnight usage prior to that time but the summary shows 212.34MB. When I could view the current month in detail it showed overnight usage as occuring on the 5th in the new billing period (which is when it was actually used) at the same time that it showed on the summary totals for the previous month.
So I conclude that the first day's broadband usage is included in both the current and previous month's usage summary, and therefore the usage calculations are incorrect.
Billing Period Allowance Used Overnight Usage Total usage
05 Nov - 05 Dec 906.04MB 419.22MB 1.33GB
05 Oct - 05 Nov 9.57MB 212.34MB 231.92MB
05 Sep - 05 Oct 0KB 0KB 0KB
Message 1 of 4
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Re: Usage on first day of billing period included in previous month total
05-12-2011 12:06 PM
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The usage isn't reset at exactly midnight, that's why there is some showing for that date in both months. It's not possible to process everyone's usage at the same time so it runs through and resets them over the early hours of the morning but it's always in the free usage period.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 4
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Re: Usage on first day of billing period included in previous month total
05-12-2011 12:14 PM
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It sounds a bit flakey. So there will always be a degree of duplication but only of the free allowance?.
Message 3 of 4
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Re: Usage on first day of billing period included in previous month total
05-12-2011 12:20 PM
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Nothing is duplicated. For example if the usage resets at 4am then any usage prior to that will be in last month, any usage after that will show in this month.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 4 of 4
(426 Views)
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