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Upgrade/renew options

higgins1c
Hooked
Posts: 6
Thanks: 3
Registered: ‎03-01-2022

Upgrade/renew options

I am getting this message when I go into the offers and upgrade tab in my account? Any ideas, my contract is up and I am being charged an extortionate monthly price, almost £30 more than when I was in contract, but now can't get into chose a renewal contract? Customer service is dismal.

We were unable start your order, this appears to be caused by the products in RBM not matching the active products on the account please confirm this and raise accordingly if this is the case.

2 REPLIES 2
jab1
Legend
Posts: 17,821
Thanks: 5,795
Fixes: 268
Registered: ‎24-02-2012

Re: Upgrade/renew options

@higgins1c I don't know what 'RBM' is, but at a guess, the Plusnet accounts system has got itself in a mess. I'll ask for this to be moved to the correct board, and hopefully one of the Help Team will pick it up soon.

John
Baldrick1
Moderator
Moderator
Posts: 11,966
Thanks: 5,336
Fixes: 422
Registered: ‎30-06-2016

Re: Upgrade/renew options

@higgins1c 

Ring the Customer Options Team on 0800 013 2632 during office hours. They should be able to sort this out for you.


Moderators Note

This topic has been moved from Broadband to My Account/Billing

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