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Unwanted Contract Renewal

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Dabbler
Posts: 16
Thanks: 1
Registered: ‎14-01-2019

Unwanted Contract Renewal

I asked you not to renew my contract, so no payment will be made until you do and I'm only paying the last month of the old contract £34. I don't have to call you to cancel like your telling everyone to do. I'll no longer wast any more time with your company.

3 REPLIES 3
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Moderator
Moderator
Posts: 23,670
Thanks: 4,111
Fixes: 1,056
Registered: ‎11-01-2008

Re: Unwanted Contract Renewal


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Plusnet Help Team
Plusnet Help Team
Posts: 1,688
Thanks: 170
Fixes: 74
Registered: ‎06-08-2018

Re: Unwanted Contract Renewal

Hey @Usnapped,

Thanks for getting in touch with us.

I am sorry to hear you are having trouble with the final billing and closure of your account. I can see my colleague has replied over social media and provided a further explanation via ticket here. The information specified in the ticket is correct.

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Dabbler
Posts: 16
Thanks: 1
Registered: ‎14-01-2019

Re: Unwanted Contract Renewal

Than I'm not going wast any more time with your company fraud changes will be file tomorrow..