Unexpected Need to Move... what happens?

tonespectra · ‎06-04-2020

I've still got 9 months of an 18 month contract left but I have to move unexpectedly. The new address already has BT EE Broadband with various ongoing subscriptions (Netflix, Prime, etc) and will not be changing. I will be expected to contribute to the broadband bill at the new address. Will I still be expected to pay the 9 months left? I've been a loyal customer for years.

Thanks.

Townman · ‎22-08-2007

That question can only be answered by COTS...

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Call this number 0800 432 0080 and press 2 and it takes you straight to a Sales/COT advisor. You get two simple options of 'are you an existing member' or 'are you new'.

Open

8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday

... the answer is probably "Yes you will need to settle the ETCs" ... as per the contract you agreed to. See Plusnet cancellation policy guidelines | Help | Plusnet

Sounds as though you are moving into a house share setting...

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

bmc · ‎28-02-2017

@tonespectra

I suspect the answer is YES, you will need to pay ETC's as you're not moving your account.

Brian