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Transfer referrals

FIXED
rft
Hooked
Posts: 5
Registered: ‎08-10-2024

Transfer referrals

After my Plusnet account was unexpectedly ceased I've had to open a new account with a different username.
My old account had two referrals, is it possible to transfer them to the new one?

 

Roger

11 REPLIES 11
Townman
Superuser
Superuser
Posts: 23,968
Thanks: 10,171
Fixes: 174
Registered: ‎22-08-2007

Re: Transfer referrals

This is possible technically, but it needs a fiddle, which means finding someone who can fiddle!

One of the staff gurus or wizards who lurk here might know the right tune.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Transfer referrals

@Gandalf might be your best bet if he is lurking in the background.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,647
Thanks: 10,232
Fixes: 1,607
Registered: ‎21-04-2017

Re: Transfer referrals

Sorry for what has happened @rft 

Unfortunately, I can't move the referrals; the system I use doesn't work if the account's cancelled.

This may need someone from the Support team to see if there's another solution. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
rft
Hooked
Posts: 5
Registered: ‎08-10-2024

Re: Transfer referrals

Thanks for the replies. AAMOI, my old account wasn't cancelled -- it was closed in error by Plusnet. I've had the account for 23 years but apparently,once an account is closed, for whatever reason, it can't be re-opened or so I was told. Are there any Support staff on the forum who can help with transferring my referrals?

 

Roger

Batfrog
Aspiring Pro
Posts: 121
Thanks: 61
Registered: ‎13-06-2023

Re: Transfer referrals

Should be simple - unless things have changed ?

When I moved house my account was closed and a new one with the same name but a '1' at the end was opened, complete with refferals. I think I had about 6 refferals at that time. People have moved, changed ISP or popped off, I'm down to 2 now. Still better in my pocket than .............

Townman
Superuser
Superuser
Posts: 23,968
Thanks: 10,171
Fixes: 174
Registered: ‎22-08-2007

Re: Monthly direct debit

@rft - I hope you were not using the legacy email service ...

The "new" billing system cannot 'cope' with resurrecting an account: it has been suggested that following the billing system closing an account it can never be reopened.  From a software engineering and data management consideration, that's not true ... but there would need to be user tools to facilitate the change.  Such facilities could though lead to a loss of data integrity, making the option impractical.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

rft
Hooked
Posts: 5
Registered: ‎08-10-2024

Re: Monthly direct debit


@Townman wrote:

@rft - I hope you were not using the legacy email service ...

Yes I was, but I now have a new account to match my new username thanks to a couple of very helpful people at CS.

 

Roger

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,109
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Registered: ‎01-01-2012

Re: Monthly direct debit

Fix

Hi @rft 

As @Gandalf mentioned, we're not able to move the referrals over because the old account was destroyed.

I've proposed something on a ticket on your account which you can see here.

If you're happy to accept this please let us know

 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
rft
Hooked
Posts: 5
Registered: ‎08-10-2024

Re: Monthly direct debit


@MatthewWheeler wrote:

Hi @rft 

I've proposed something on a ticket on your account which you can see here.

If you're happy to accept this please let us know

 

Hi Matthew,

I've replied to the ticket. Thanks for picking this up.

Roger

 


 

SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: Monthly direct debit

Ta @rft 

 

All sorted for you, please get back in touch if you need anything else.  

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
rft
Hooked
Posts: 5
Registered: ‎08-10-2024

Re: Monthly direct debit


@SammyM wrote:

Ta @rft 

 

All sorted for you, please get back in touch if you need anything else.  


 

Thanks Sammy.

 

Roger