Transfer referrals
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a month ago
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After my Plusnet account was unexpectedly ceased I've had to open a new account with a different username.
My old account had two referrals, is it possible to transfer them to the new one?
Roger
Fixed! Go to the fix.
Re: Transfer referrals
a month ago
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This is possible technically, but it needs a fiddle, which means finding someone who can fiddle!
One of the staff gurus or wizards who lurk here might know the right tune.
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Re: Transfer referrals
a month ago
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@Gandalf might be your best bet if he is lurking in the background.
Re: Transfer referrals
a month ago
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Sorry for what has happened @rft
Unfortunately, I can't move the referrals; the system I use doesn't work if the account's cancelled.
This may need someone from the Support team to see if there's another solution.
Re: Transfer referrals
a month ago
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Thanks for the replies. AAMOI, my old account wasn't cancelled -- it was closed in error by Plusnet. I've had the account for 23 years but apparently,once an account is closed, for whatever reason, it can't be re-opened or so I was told. Are there any Support staff on the forum who can help with transferring my referrals?
Roger
Re: Transfer referrals
a month ago - last edited a month ago
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Should be simple - unless things have changed ?
When I moved house my account was closed and a new one with the same name but a '1' at the end was opened, complete with refferals. I think I had about 6 refferals at that time. People have moved, changed ISP or popped off, I'm down to 2 now. Still better in my pocket than .............
Re: Monthly direct debit
a month ago
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@rft - I hope you were not using the legacy email service ...
The "new" billing system cannot 'cope' with resurrecting an account: it has been suggested that following the billing system closing an account it can never be reopened. From a software engineering and data management consideration, that's not true ... but there would need to be user tools to facilitate the change. Such facilities could though lead to a loss of data integrity, making the option impractical.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Monthly direct debit
a month ago
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a month ago
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Re: Monthly direct debit
a month ago
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@MatthewWheeler wrote:
Hi @rft
I've proposed something on a ticket on your account which you can see here.
If you're happy to accept this please let us know
Hi Matthew,
I've replied to the ticket. Thanks for picking this up.
Roger
Re: Monthly direct debit
4 weeks ago
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Re: Monthly direct debit
4 weeks ago
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