cancel
Showing results for 
Search instead for 
Did you mean: 

Transfer failed?

wiggers42
Newbie
Posts: 5
Registered: ‎10-11-2021

Transfer failed?

I was supposed to transfer to Plusnet today. The new router arrived a few days ago and I was told I would receive a text or email to tell me when to connect it up. Now 6pm and nothing. At least I still have internet!
5 REPLIES 5
Baldrick1
Moderator
Moderator
Posts: 11,951
Thanks: 5,330
Fixes: 421
Registered: ‎30-06-2016

Re: Transfer failed?

@wiggers42 

Transfers are done by Openreach. They being on strike on Tuesday and Wednesday this week has probably delayed the transfer.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,898
Thanks: 886
Fixes: 221
Registered: ‎27-04-2007

Re: Transfer failed?

Hi there @wiggers42, I'm sorry for the slight delay to your services transferring over to us. I've checked your account and can see it went through on the 2nd. Please do get back to me if there's anything else we can help with though. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
wiggers42
Newbie
Posts: 5
Registered: ‎10-11-2021

Re: Transfer failed?

The router for the old provider finally stopped working yesterday, 7 days after transfer was supposed to happen. I have now installed the new router and I'm connected again.

Mustrum
Community Veteran
Posts: 3,612
Thanks: 1,091
Fixes: 77
Registered: ‎13-08-2015

Re: Transfer failed?

@wiggers42  who have you transferred from?

 

Unless it is Vergin Media there is something very wrong and does not make sense!

wiggers42
Newbie
Posts: 5
Registered: ‎10-11-2021

Re: Transfer failed?

John Lewis Broadband, a reseller of Plusnet. Their customer service has been very poor.