£95 Topcashback incorrectly tracked

[#1]

Hi Dave

Why could no-one tell me this a month ago when I questioned it?

Not a good start to being a plusnet customer.

[#2]

HI Dave

Have you seen this sort of this before?

If falsely advertised are TCB liable to pay the difference?

Regards

[#3]

As the 'Extra' was advertised as £80 I assume you will be paying out £95?

[#4]

Hi @pnb

As the offer was advertised by Top Cash back as £95 the price discrepancy would need to be escalated to them . In regards to the payout of this offer as per our previous response we would not be able to honor any additional cashback.

I apologise for any inconvenience this may cause you.

Kind Regards,

[#5]

Hi, tcb should be in contact with you soon regarding my claim. (once they send over next batch)

To quote my ticket reply.

"I can confirm that at the time of your purchase they were offering £95 cashback on Unlimited Fibre and Homephone 38Mb purchases"

So you clearly have a difference of opinion.

Do you still deny you were offering £95? (whether in error or not)

Regards

[#6]

Hi @pnb

We are really sorry for the inconvenience this situation has caused. As this offer was given through a comparison site and  the amount advertised by them does not marry up with any offers we have in place now or at the time you signed up, we would need to query this.

We will wait for Topcashback to contact us and we will advise you of the next steps once they have been in touch.

Kind Regards,

[#7]

TopCashBack is effectively acting as an agent of Plusnet rather than simply being a comparison site therefore Plusnet is also responsible for any misrepresentations that may have taken place.

I cannot believe how long it is taking to put right such an obvious problem for which Plusnet will be able to financially benefit from by gaining new customers due to them having been lured in by a false promise.

I certainly now deeply regret subscribing to Plusnet and will immediately exercise my right to leave before the end of the eighteen month contract without penalty charges as soon as Plusnet in any way make any adverse changes to the service (Price increase, reduced service level etc.)  as allowed for under Ofcom rules.

[#8]

Hello @alanpeter,

We are sincerely sorry to hear you feel that way. Unfortunately any cash back deal taken through a third party is covered under that company terms and condition, which have to adhere to.  I appreciate where the confusion can lay, however we would advised to contact the third party to raise your concerns further so that they may assist you.

We are really sorry we are unable to assist you further with this, as we really do not want any of our customers to be dissatisfied. Please let us know if you have any further queries.

[#9]

@alanpeter

I'm with you on this.

No doubt the claim process will take months. Already waited a month & now have to wait for the next batch to be sent over (who knows when this will be) Then tcb/plusnet will displute it.

Plusnet could have amitted defeat & kept a customer happy.

(whether the fault lies with plusnet or in some way tcb)

Conveniently failed to tell me they disputed it while in cool off.

At the very least my wrongly tracked cashback could become confirmed?

Then I'll at least feel confident I'm getting something.

Appreciate if this is done ASAP.

[#10]

I have exactly the same issue.  My claim was on ice, but now waiting on retailer, although £80 is now showing as payable.

I wouldn't go as far to say I'm going to leave Plusnet over it, but it is annoying all the same.  Although, going by this thread, not looking too promising about getting the extra £15 owed...

[dieselglider]

When did you sign up dieselglider?

[#12]

11th July.

[#13]

Couple of days before me then & you're payable already?

I'm still on pending.

Could someone at plusnet please move mine forward please?

[#14]

& thanks for the screenshot

[#15]

Sorry to hear this @dieselglider

If you can PM me your username I'll be happy to look into this.