Switching from 76mb to 38mb Unlimited Fibre
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- Re: Switching from 76mb to 38mb Unlimited Fibre
Switching from 76mb to 38mb Unlimited Fibre
24-11-2014 3:56 PM
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Re: Switching from 76mb to 38mb Unlimited Fibre
25-11-2014 10:00 AM
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Quote And also can I request the switch via this message board rather than doing it over the phone?
We'd really say that you should contact our Customer Options Team (also known as cancellations) to request any changes, the alternative is to use the 'product change' link when logged in to our website. Switch products would likely result in a new contract, but you can discuss this with us if you were to call in.
Re: Switching from 76mb to 38mb Unlimited Fibre
25-11-2014 10:38 AM
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Quote from: Chris the alternative is to use the 'product change' link when logged in to our website
Last time I checked you couldn't downgrade using the 'product change' link - Has this changed?
Re: Switching from 76mb to 38mb Unlimited Fibre
25-11-2014 2:46 PM
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http://s29.postimg.org/uo98h80w7/plus1.png
It seems unequivocally, unless I'm missing something?
And with regards to doing the downgrade via a request in the Plusnet forum - I found this post. Posted by the member "Mark_" on 20/10/14:
http://s27.postimg.org/hsx7b4rv7/plus2.png
I would be grateful if a member of the Plusnet team on here could confirm this. And if I am correct in my interpretation of the rules, regarding the downgrade not effecting my 18 month contract, possibly provision the downgrade, via the forum, to the 38mb fibre service ( priced at £14.99) on my next billing date (08/12/14) ?
Many thanks.
Re: Switching from 76mb to 38mb Unlimited Fibre
25-11-2014 2:49 PM
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Yes, sorry you are correct, you shouldn't have a new contract for downgrading to the other fibre product.
Realistically we shouldn't be doing this from a request via the forum as that goes against our processes.
Do you want this to happen on your next billing date, or the first one after your discounts expire?
Re: Switching from 76mb to 38mb Unlimited Fibre
25-11-2014 3:10 PM
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Quote from: Chris
Do you want this to happen on your next billing date, or the first one after your discounts expire?
Hello!
Thanks for your reply. I would be grateful if you could make this happen on my Next billing date
Many thanks .
Re: Switching from 76mb to 38mb Unlimited Fibre
25-11-2014 3:12 PM
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Re: Switching from 76mb to 38mb Unlimited Fibre
25-11-2014 3:23 PM
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That will be OK.
Many thanks
dick:quote
Re: Switching from 76mb to 38mb Unlimited Fibre
25-11-2014 3:37 PM
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Re: Switching from 76mb to 38mb Unlimited Fibre
25-11-2014 3:40 PM
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Thanks for your help.
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