Static IP no longer available?

[#1]

@LexLex2020 

Hi, I have just moved home and now have the same problem, in that my static IP address has been lost. Can you assist in getting this fixed for me?

Thanks,

Daniel

[#2]

Hi Daniel,

I've taken a look and think I've sorted it. If you reboot your router, you should get your original static IP back. 

[#3]

@Gandalf Awesome - thanks for jumping on it so quickly. I'll reboot my router when I get home.

Thanks again!

[#4]

hi Gandalf, 

I also have this issue - we moved house and I've just noticed I can no longer see the static ip addon and my connection to my home NAS from outside the network no longer works which relied on this static ip. Are you able to reinstate the static ip for me please?

Thanks

Scott

[#5]

Hey Scott,

Should be fixed now, just reboot your router. 

[#6]

Working now, thanks so much 🙂 

Scott

[#7]

Hi Gandalf.

please can you change my account from having a dynamic ip too a static one also

Thanks

[#8]

@wwffan2 Have you ever paid for a static IP? If not, they are  no longer available.

[#9]

Hi yes I did make a payment for one ages ago,

[#10]

And have you changed to a FTTP (full fibre) product recently? - if not you should still have the static you paid for.

[#11]

If a user had a static IP in an account and that account has moved premises or technology then the address can become detached from the account.  Refreshing the broadband component fixes it.

[#12]

I am aware, @Townman , but @wwffan2 seems disinterested, even though they raised the question to which I responded.

[#13]

I have not had a change of broadband. but did make payment for change of ip a couple of years ago, so would be great too get this changed back too static ip

[#14]

@wwffan2 Looks like you have a static IP, if you go to https://www.whatismyip.com/ it will tell you what your IP address is. I've sent you an email too with the actual IP address you have so you should be able to check that they match.

[#15]

Thanks dave I have replied too your e-mail