Seriously - I've never in my life paid so much for broadband PM!!!
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Seriously - I've never in my life paid so much for broadband PM!!!
15-11-2012 1:02 PM
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Cant wait till fiber optics are everywhere and companies such as yourself are ousted out of the market , You may have the monopoly on my exchange atm but not always
And i will be demanding my MAC today
Re: Seriously - I've never in my life paid so much for broadband PM!!!
15-11-2012 2:04 PM
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I've had a look into your account and can see the usage charges, we do charge for usage and not speed, we will always give you the maximum speed possible.
Every-time that you get to 80% of your usage limit we email to notify you of this and explain the options available. We do have a free usage period between midnight-8am daily to try and help out customers that will approach or exceed their usage allowance, this option is normally best to schedule any downloads you may do or updates.
It is a lot of money to be paying per month but they are our current usage charges if you exceed your usage allowance. If you decide to stay with us something that would be worth looking at is http://trials.plus.net where we have a package with extra usage and would reduce your bill drastically.
I know this does not reduce your current bill but the link I have provided really would be a financial benefit to you if you are to continue your current usage trend.
Chris
Re: Seriously - I've never in my life paid so much for broadband PM!!!
15-11-2012 2:13 PM
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As you added 5GB blocks you will have been notified about each one being added. You could have done something to restrict your usage.
It really looks as if you only have yourself to blame for this.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Seriously - I've never in my life paid so much for broadband PM!!!
15-11-2012 9:32 PM
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Re: Seriously - I've never in my life paid so much for broadband PM!!!
15-11-2012 11:19 PM
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York.
Re: Seriously - I've never in my life paid so much for broadband PM!!!
16-11-2012 6:06 AM
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Re: Seriously - I've never in my life paid so much for broadband PM!!!
16-11-2012 7:49 AM
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Many people don't read all the 'fine print' when signing up to things, it' all very well pointing out that they should but certain things need to be highlighted a bit better so that customers don't find out the hard way with a massive unexpected bill.
Changing to the 'trial' 120GB option would save a lot, I'd also suggest removing the 'pro' option and trying to restrict P2P and similar to overnight (when is doesn't come off the usage allowance).
Final option, as mentioned already, is to call the Customer Options Team (you'd need to do this to request a MAC anyway) and ask if the legacy 'unlimited' package might be available in these circumstances.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Seriously - I've never in my life paid so much for broadband PM!!!
16-11-2012 9:27 AM
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Re: Seriously - I've never in my life paid so much for broadband PM!!!
16-11-2012 9:31 AM
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Re: Seriously - I've never in my life paid so much for broadband PM!!!
16-11-2012 9:33 AM
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Edit: There will be copies of the emails sent in the closed tickets here: https://www.plus.net/wizard/?p=search
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Seriously - I've never in my life paid so much for broadband PM!!!
16-11-2012 9:41 AM
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Re: Seriously - I've never in my life paid so much for broadband PM!!!
16-11-2012 9:48 AM
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For any PCs you are using you could install http://www.softperfect.com/products/networx/ on them to monitor the usage. It can also collate the stats from multiple PCs. You will need to change the off-peak period to midnight to 8am after setting it up.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Seriously - I've never in my life paid so much for broadband PM!!!
16-11-2012 9:51 AM
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And perhaps even a phone call ?
Re: Seriously - I've never in my life paid so much for broadband PM!!!
16-11-2012 9:55 AM
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Re: Seriously - I've never in my life paid so much for broadband PM!!!
16-11-2012 10:40 AM
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