Reward card email
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30-11-2021 9:12 AM
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Fixed! Go to the fix.
Re: Reward card email
30-11-2021 6:50 PM
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Hey @jenniferedge
Thanks a lot for reaching out and I'm sorry to hear that you're having issues with the promotion associated with your account. I've just sent you an email, which you'll also find on the open Ticket here with further information on this. As it includes financial related information, we'd rather it was not on a public domain. Please feel free to send me a PM if you have any further questions.
Re: Reward card email
30-11-2021 8:47 PM
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Re: Reward card email
01-12-2021 10:37 AM
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Hello @jenniferedge
Thanks a lot for your response. I can send you a copy of your contract, though you should have received it on 01/11/2021, and can also be found here.
The contract itself does not include the promotion to which the account was signed up on, on our end, promo code 2122fib4029a0ttl is associated only with an activation fee discount.
Re: Reward card email
01-12-2021 8:50 PM
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02-12-2021 11:06 AM
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Thanks for getting back to us @jenniferedge
I'm sorry to see you've not heard about a reward card yet you were expecting. We've got a variety of offers on through various websites, some include cashback and some don't include it.
I've taken a look into this for you and the offer you signed up doesn't included a reward card.
If the package you selected was definitely advertised as having a reward card, did you browse to any other websites while going through the signup journey? This can affect the tracking.
Generally and I'm not sure if you did do this but it's good to clear what's known as cookies & cache before starting an online purchase that includes cashback and making sure you have no other tabs/windows open and you don't stray away from the order journey like click on a different offer or press the back button in the web browser.
I can see you've raised a complaint ticket 220101943 so someone from our complaints team should be picking this up and contacting you within 5 working days to take personal ownership for you.
Re: Reward card email
02-12-2021 12:09 PM
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Re: Reward card email
02-12-2021 12:16 PM
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Thanks for getting back to me @jenniferedge
I've added a further reply to your complaint ticket which I hope helps, you'll be able view and reply to this Here.
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