Reward card activation issue

[#1]

Hi,

I have a problem with my reward card.

I received my reward card yesterday and went through the process of activation.

Once I got to the the end of this process I got another email from Purecard saying: 

 

Hi 
We're just getting your card activated and set up.

Once it's ready, we'll send you another email to let you know, and then you can start spending! 

This email so far has not turned up, I tried to call both Plusnet and Blackhawk but being the weekend they are closed.

I will call again on Monday but just wondered in the meantime if anyone has come across this and found a solution.

Thanks in advance,

[#2]

Hi there we are having the same issue aswell.

[#3]

Hi @Maximus3,

Welcome to the Community!

I can see that your Reward Card has been claimed and will be sent to you by post within 30 days of you accepting this. 

Rach

[#4]

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@Karlaasa2025 wrote:
Hi there we are having the same issue aswell.

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@Karlaasa2025 @Rach_H 

Hi there,

I rang purecard this morning and they managed to get it activated in about an hour.

Thanks 

D

[#5]

Ahh, thanks for letting me know @Maximus3. I hadn't realised it had been delivered.

It's great to hear that Purecard have been able to get this sorted for you.

Rach