Reward Email Not Received
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15-04-2020 11:27 AM
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Good Morning PlusNet,
I have been speaking to someone on Twitter, and they referred me to call customer services, however they are not currently taking any calls.
I signed up to PlusNet at the beginning of the year, and was expecting a PlusNet Reward. Having not heard anything I got in touch 3 times to enquire why I had not had an email. Each time I was told to wait a little longer.
In my most recent contact I was told the email was sent on 21/02/2020 and expired 21/03/2020. I have never received this email having checked all my email folders. The email address it would have been sent to I use only for utility bills so it's not like there is a high volume of email traffic and I could have missed it.
Had I been told this in any of my 3 initial contacts I could have done something to resolve the issue before the link expired. Is it possible to provide a new link, as I'm sure you can see that I have not accessed the link or claimed the reward? I must say I am somewhat annoyed having contacted PlusNet on 3 separate occasions to enquire as to when I would receive the email, and on each occasion I was told to wait longer?
Thanks
Fixed! Go to the fix.
Re: Reward Email Not Received
21-04-2020 1:36 PM
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Any response PlusNet? It's been almost a week?
Re: Reward Email Not Received
27-04-2020 3:50 PM
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@adamwalker @Tibzor @LaurenB @KatieC You all seem to have resolved similar issues for other PlusNet users please could someone take a look at my issue, it's been a couple of weeks now with no response.
27-04-2020 4:20 PM
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Hi @matt6494
Sorry for delay in response. I will now raise escalation about your cashback to our marketing team. I should have answer later this week.
Please await email from me within half an hour.
Re: Reward Email Not Received
04-05-2020 11:32 AM
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Thank you @Tibzor received a cheque in the post this morning! Have a great day.
Re: Reward Email Not Received
14-08-2020 11:08 PM
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Username: bazdoe
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