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Reward Card

Northeagle
Newbie
Posts: 4
Registered: ‎06-03-2021

Reward Card

I'm sure this has been plenty of time before, but I have recently signed up to Plusnet with the offer of a Reward Card. Having read previous comments, how long does it take to recieve an email to apply for the card after you have have gone live?
6 REPLIES 6
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 107
Fixes: 60
Registered: ‎02-05-2017

Re: Reward Card

HI @Northeagle, thanks for getting in touch 

 

Within 10 working days of active service an email should be sent to yourself with details on how to claim the reward. Once you've received the email and filled in the requested details the reward would then be sent via the post within 30 days

 

Let us know if you need anything else.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Northeagle
Newbie
Posts: 4
Registered: ‎06-03-2021

Re: Reward Card

Hi. I still haven't recieved an email for my reward card. How do I go about getting this as it's been nearly 2 weeks.
Thanks
dvorak
Moderator
Moderator
Posts: 25,037
Thanks: 4,565
Fixes: 1,165
Registered: ‎11-01-2008

Re: Reward Card


Moderators Note


This topic has been moved from Everything Else to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Northeagle
Newbie
Posts: 4
Registered: ‎06-03-2021

Re: Reward Card

Will moving this thread help it along?
Northeagle
Newbie
Posts: 4
Registered: ‎06-03-2021

Re: Reward Card

So I'm guessing from the lack of response I will probably be better off contacting Plusnet directly then?
Thanks.
Gary.
Xanadu_2
Dabbler
Posts: 16
Thanks: 5
Fixes: 1
Registered: ‎07-02-2018

Re: Reward Card


@Northeagle wrote:
...how long does it take to receive an email to apply for the card after you have have gone live?

Just a thought, but have you checked your spam folder for the email?

 

My Internet went live on the 10th of March and I received my email seven days later on the 17th.

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