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Return your router

RyanL987
Grafter
Posts: 26
Thanks: 2
Registered: ‎07-04-2020

Return your router

‎27-09-2021 8:13 AM

I'm getting messages asking me to return my router. I'm not even aware that ive left Plusnet. I know my contract has expired and I've moved to the variable rate as I've just not had time to sort this. I definitely haven't request cancellation of my internet. I need this to work from home. Not sure what's going on.
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dvorak
Moderator
Moderator
Posts: 29,497
Thanks: 6,627
Fixes: 1,483
Registered: ‎11-01-2008

Re: Return your router

‎27-09-2021 8:44 AM


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: Return your router

‎27-09-2021 11:43 AM

Thanks for your post @RyanL987

Sorry for the confusion, feel free to ignore the request we've sent. It looks like it was on the back of when we created a new account for you last year and closed your original account due to a system issue we had.

Let me know if you've got any further queries or concerns.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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