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Request for admin to cancel Openreach visit

Tomclewes
Newbie
Posts: 3
Thanks: 2
Registered: ‎14-05-2019

Request for admin to cancel Openreach visit

I had a line fault just before I went on holiday and requested a visit the day after I get back which is tomorrow.

I've just got home and my fault appears to have resolved itself whilst on holiday but I've got back too late to call Plusnet as their lines are closed.

Are there any admins or plusnet staff on here that are able to cancel the Openreach visit as it was an AM slot?

Many thanks in advance
2 REPLIES 2
jab1
Aspiring Legend
Posts: 12,211
Thanks: 3,882
Fixes: 151
Registered: ‎24-02-2012

Re: Request for admin to cancel Openreach visit

@Tomclewes I'm afraid you can't cancel an Openreach visit with less than 48 hours notice - especially on a Sunday night.

John
dvorak
Moderator
Moderator
Posts: 28,520
Thanks: 6,306
Fixes: 1,459
Registered: ‎11-01-2008

Re: Request for admin to cancel Openreach visit


Moderators Note


This topic has been moved from Fibre to My Account / Billing

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