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Renewed contact yet still being charged our of contract rates

LouP
Newbie
Posts: 2
Registered: ‎12-04-2023

Renewed contact yet still being charged our of contract rates

I have renewed my contract and received the new stipulating the amount, however I am being charged double what I should be (out of contact rates).
3 REPLIES 3
csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 333
Thanks: 128
Fixes: 25
Registered: ‎01-12-2020

Re: Renewed contact yet still being charged our of contract rates

Hi @LouP 

 

Thanks for reaching out over forums, I'm sorry to hear your bill is more than expected. I've had a look and dropped an email to let you know what I've done to resolve this for you. 

 Curtis Smith
 Plusnet Help Team
LouP
Newbie
Posts: 2
Registered: ‎12-04-2023

Re: Renewed contact yet still being charged our of contract rates

Thank you, I have received an email titled "confirmation of your new contract" which I received already and still was charged. How will this solve the problem? Also will I be reimbursed for being overcharged?

Thank you.
csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 333
Thanks: 128
Fixes: 25
Registered: ‎01-12-2020

Re: Renewed contact yet still being charged our of contract rates

There's a separate email that was sent from me, you can view online as well.  

 Curtis Smith
 Plusnet Help Team