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early termination

Posts: 18
Thanks: 2
Registered: ‎25-07-2020

early termination

hi there i was wondering if anyone could give me a rough idea of how much it would be to cancel my contract early, it is due for renewal on 24th august, i pay £32.23 after 25th april, thanks

Posts: 23,252
Thanks: 9,760
Fixes: 162
Registered: ‎22-08-2007

Re: early termination

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

  • 0800 013 2632 or 0800 079 1133(from within the UK)
  • +44 330 123 9197 (from abroad)
  • Available...
    • 8am - 8pm Monday to Friday
    • 9am - 7pm Saturday
    • 9am - 6pm Sunday

 There is no other route to obtain the information you have requested.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.