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Renewal £60 Reward Card

StewartR
Newbie
Posts: 3
Registered: ‎15-08-2020

Renewal £60 Reward Card

I received an email from Plusnet about renewal.

 

Promising the same deal as new customers.

 

It says ,

Our best price - get the same great deal as new customers
Unlimited Fibre Extra broadband and line rental for just £26.99 a month. 12 month contract.

 

New customers are getting a £60 reward card. If I renew, do I get the £60 reward card?

 

Is the above statement about Same Great Deal true?

 

Regards,

Stewart.

2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 10,594
Thanks: 3,085
Fixes: 228
Registered: ‎30-07-2007

Re: Renewal £60 Reward Card

The current offers direct from Plusnet dont seem to include a reward card any more! https://www.plus.net/broadband/fibre-and-phone/

Probably because of all the problems with redemption emails not being received

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

StewartR
Newbie
Posts: 3
Registered: ‎15-08-2020

Re: Renewal £60 Reward Card

Thanks for replying Mr W.

 

You are correct about that link to Plusnets own site.

Every comparison website I've seen still offers £60 reward card for new customers.

I phoned Plusnet today and asked if the would honour the "same great deal as new customers" as claimed on their promotional email as per comparison sites. 

They said they would not.

It seems the "same great deal" is not an entirely accurate statement.

I've now signed up today with another provider.